/[ddp]/manuals/trunk/debian-faq/support.sgml
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revision 926 by joy, Mon Mar 13 19:50:18 2000 UTC revision 994 by joy, Sun Aug 27 16:02:00 2000 UTC
# Line 60  packages. Line 60  packages.
60  <p>There are a lot of Debian-related mailing lists.  <p>There are a lot of Debian-related mailing lists.
61    
62  <p>On a system with the <package/doc-debian/ package installed there  <p>On a system with the <package/doc-debian/ package installed there
63  is a complete list of mailing lists in the file <tt><url  is a complete list of mailing lists in
64  id="file:/usr/share/doc/debian/mailing-lists.txt"  <file>/usr/share/doc/debian/mailing-lists.txt</file>.
 name="/usr/share/doc/debian/mailing-lists.txt"></tt>.  
65    
66  <p>To subscribe to debian-X (for X in announce, user, etc.), send mail to  <p>To subscribe to debian-X (for X in announce, user, etc.), send mail to
67  debian-X-request@lists.debian.org with the word "subscribe" in the Subject:  debian-X-request@lists.debian.org with the word "subscribe" in the Subject:
# Line 75  You can also un-subscribe using that for Line 74  You can also un-subscribe using that for
74  case you have any trouble.  case you have any trouble.
75    
76  <p>Archives of the Debian mailing lists are available via WWW at  <p>Archives of the Debian mailing lists are available via WWW at
77  <url id="http://www.debian.org/Lists-Archives/">.  <url id="http://lists.debian.org/">.
78    
79  <p>Users can address questions to individual package maintainers, since  <p>Users can address questions to individual package maintainers, since
80  their e-mail addresses are provided in the Debian control file (see section  their e-mail addresses are provided in the Debian control file (see section
# Line 87  file from a particular Debian package, u Line 86  file from a particular Debian package, u
86    <example>dpkg --info packageName_VVV-RRR.deb</example>    <example>dpkg --info packageName_VVV-RRR.deb</example>
87    
88  <p>Users should post non-Debian-specific questions to one of the Linux  <p>Users should post non-Debian-specific questions to one of the Linux
89  USENET groups, which are named comp.os.linux.* or linux.*.  Specialized  USENET groups, which are named comp.os.linux.* or linux.*.
90  Systems Consultants (a.k.a. SSC) maintains a <url name="list of newsgroups"  There are several lists of Linux Usenet newsgroups and other related
91  id="http://www.ssc.com/linux/news.html"> about Linux, Unix, X, and  resources on the WWW, e.g. on the <url name="Linux Online"
92  networking, on their WWW site.  id="http://www.linux.org/docs/usenet.html"> and <url name="LinuxJournal"
93    id="http://www.linuxjournal.com/help/online.html"> sites.
94    
95  <sect id="mailinglistconduct">What is the code of conduct for the mailing  <sect id="mailinglistconduct">What is the code of conduct for the mailing
96    lists?    lists?
# Line 98  networking, on their WWW site. Line 98  networking, on their WWW site.
98  <p>When using the Debian mailing lists, please follow these rules:  <p>When using the Debian mailing lists, please follow these rules:
99    
100  <list>  <list>
101    <item>Do not flame; it is not polite.  Besides the people developing    <item>Do not flame; it is not polite. The people developing Debian are
102      Debian are all volunteers, donating their time, energy and money in      all volunteers, donating their time, energy and money in an attempt to
103      an attempt to bring the Debian project together.      bring the Debian project together.
104    <item>Do not use foul language; besides, some people receive the lists    <item>Do not use foul language; besides, some people receive the lists
105      via packet radio, where swear words are illegal.      via packet radio, where swearing is illegal.
106    <item>Make sure that you are using the proper list. <em/Never/ post    <item>Make sure that you are using the proper list. <em/Never/ post your
107      (un)subscription requests to the mailing list itself, please.      (un)subscription requests to the mailing list itself<footnote>Use the
108    <item>Do not try posting unless you are subscribed.  Posting by      <em>listname</em>-REQUEST@lists.debian.org address for that.</footnote>
     non-subscribers to some list was turned off to make the mailing lists  
     usable. Thus, only postings from e-mail addresses matching those of  
     a subscriber are accepted. If you often post from other addresses than  
     the one you subscribe with, mail the list manager  
     <email/listmaster@lists.debian.org/ with the subject "please add  
     subscriber alias".  
109    <item>See section <ref id="bugreport"> for notes on reporting bugs.    <item>See section <ref id="bugreport"> for notes on reporting bugs.
110  </list>  </list>
111    
# Line 156  to Debian: Line 150  to Debian:
150      discovered that his WD card (which he had only had for 6 months) had      discovered that his WD card (which he had only had for 6 months) had
151      been declared outmoded by Adaptec, because they bought WD then.      been declared outmoded by Adaptec, because they bought WD then.
152      So there were no drivers available. Bless Adaptec's hearts.)      So there were no drivers available. Bless Adaptec's hearts.)
153    <item>The <url id="http://altavista.digital.com/" name="AltaVista Search    <item>Any of the web spidering engines (such as
154      Engine"> can also be used to search Usenet (although it appears to be      <url id="http://www.altavista.com/" name="AltaVista"> or
155      not quite as up to date as DejaNews).      <url id="http://www.google.com" name="Google">)
156        can also be used to search Usenet (although they may not be quite as up
157        to date as DejaNews).
158      <p>For example, searching on the string "cgi-perl" gives a more detailed      <p>For example, searching on the string "cgi-perl" gives a more detailed
159      explanation of this package than the brief description field in its      explanation of this package than the brief description field in its
160      control file.      control file.
# Line 188  several ways: Line 184  several ways:
184    <item>From the WWW.  A copy of the instructions is shown at    <item>From the WWW.  A copy of the instructions is shown at
185    <url id="http://www.debian.org/Bugs/Reporting.html">.    <url id="http://www.debian.org/Bugs/Reporting.html">.
186    <item>On any Debian system with the <package/doc-debian/ package installed.    <item>On any Debian system with the <package/doc-debian/ package installed.
187    The instructions are in the file <tt><url id="file:/usr/doc/debian/bug-reporting.txt"    The instructions are in the file
188    name="/usr/doc/debian/bug-reporting.txt"></tt>.    <file>/usr/doc/debian/bug-reporting.txt</file>.
189  </list>  </list>
190    
191  <p>You can use the packages <package/bug/ or <package/reportbug/ that will  <p>You can use the packages <package/bug/ or <package/reportbug/ that will
# Line 229  of the package again, or in any other pa Line 225  of the package again, or in any other pa
225  the BTS only, without having them sent either to debian-bugs-dist or to the  the BTS only, without having them sent either to debian-bugs-dist or to the
226  maintainer. This `quiet' address is used very rarely, e.g. when you want to  maintainer. This `quiet' address is used very rarely, e.g. when you want to
227  send some minor data to your report, that should just be recorded in the  send some minor data to your report, that should just be recorded in the
228  log.  log, or when you want to record something in the BTS log but you already
229    sent it to the maintainer.
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